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Moncler and DKV don’t care about customer complaints
By Pierre-Nicolas Schwab •
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Facebook doesn’t tell you really why you get targeted advertising
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Ugly vegetables look more natural and give stores a better image
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The single most loyal customer American Airlines wanted to get rid of
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Personalized car insurance has unexpected effects on customers behaviors
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Customer loyalty : 3 sets of KPI’s that should become your priorities
By Pierre-Nicolas Schwab •
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Youtube recommendations : user experience and algorithmes better than ever
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Amazon’s new business move will lock customers further
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4 hints to avoid your customer satisfaction survey from failing
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How the Goodhart’s law makes customer satisfaction surveys fail
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Interview of Edward Vizard on implementing Pay-What-You-Want at Garçonne & Chérubin
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Ford builds trust and satisfaction with the Ford video check
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Belfius : 95,25% customer satisfaction. Can you believe it?
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Market research : data strategy for European broadcasting organizations
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Why Facebook emoji are an incredibly smart move
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Virtual Reality : Interview of ArtMyn founder, Loic Baboulaz
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Good news for customers’ satisfaction : robots will replace humans
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Which market research method for a new concept, product or service ?
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The human costs of buying from Deliveroo, UberEats and the like
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Retail : the role of packaging on in-store purchase decisions
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I finally found a useful Virtual Reality (VR) application
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GDPR compliance: are your algorithms ethical?
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Linkedin helps recruiters develop bad practices
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Emotions detection in advertising: consumers still reluctant to give their data
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Retail : Garconne et Cherubin offers “Pay-What-You-Want” option
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Market research : Norwegians don’t want personnalized insurance
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More debt leads to lower customer satisfaction
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Imperfection can also be a source of delight and customer satisfaction
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Can Big Data become a technique to promote transparency and equity
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Measuring emotions for a better customer experience management
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How data vulnerability affects firms’ performance and how to remedy it
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How US elections shed light on the filter bubble phenomenon
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Nissan Electric Café : a popup store where you pay with energy instead of money
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Market research : how news consumption is evolving
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Customer experience better than customer satisfaction to predict loyalty
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Will Snap Spectacles glasses revive the augmented reality trend?