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La Minute Retail : the future of retail and the impact of digital technologies
By Pierre-Nicolas Schwab •
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Customer satisfaction: BMW enables tracking of your order
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Augmented Reality used at BMW flagship store. Guess for what …
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Impossible to manage an HORECA profitably in Belgium ? Not true!
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Uber banned, AirBNB in troubles. What’s the future of the sharing economy?
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Greatest 3D printing quality on earth? Interview of TwinKind’s founder
By Pierre-Nicolas Schwab •
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Type Hype : superbly designed coffee and print shop in Berlin
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Interview of Dirk Steiger, a CFO who became baker and entrepreneur
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Paper & Tea: a superb concept store in the middle of Berlin
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Mono-product marketing strategy : examples from Paris
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The top 3 reasons why customer satisfaction surveys fail
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Audi City : an incredible interactive customer experience
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O2 and Deutsche Telekom create an innovative customer experience
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A map of the best and most innovative retail concepts in the world
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Uber banned: Brussels taxis remain up to 122% more expensive.
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Franchise Expo Paris : what’s new and what we liked
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Innovation in the postal sector. Episode 5 : automatic lockers
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A call for a revolution in customers – firms relationships
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Innovations in the postal sector. Episode 3: new delivery options
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Luxury: shocking bad service and low customer satisfaction
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Innovations in the postal sector. Episode 1: 3D printing
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Increasing customer satisfaction through expectations management
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Innovations in the postal sector: business models revamped
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Western Union blue ocean strategy to increase loyalty
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The innovation strategy of Edenred to conquer new markets
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Do we do theoretical marketing?
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The right marketing strategy to sell products with a premium
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What is the value of a “Like” for your business strategy?
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Stop asking a NDA when asking an offer for a market research
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You’ll never guess which material Mondavi used to create sunglasses
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Market research : organic food « baskets »
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Videos are excellent (and effective ways) to complain
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Which perspectives for firms’ bankruptcies in 2014
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Johnny Thijs: Belgium looses all-time most successful CEO in postal world
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How and why data analysis can help increase your profitability and fuel your growth
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Here’s why Aigle’s new marketing strategy works amazingly well