-
How to: define your pricing
By Pierre-Nicolas Schwab •
-
No market research for Subway stores
-
Marketing strategy: use humor to create differentiation
-
Lessons learned on starting up a new store
-
Moving a shop to another location also requires market research
-
Trendspotting: What is nomadism?
By Pierre-Nicolas Schwab •
-
Will Ryanair really improve service quality to satisfy its customers?
-
Emerging trend on the food market : raw chocolate
-
« Clic and walk » reinvents the customer satisfaction survey
-
How a postcard can create high customer satisfaction
-
The market of recycled devices grows with the crisis
-
Get inspired by concept stores to improve your marketing strategy
-
Some innovating ideas around customer satisfaction and loyalty
-
BSE Academy: first prize awarded to bugs’ food project
-
Mono-product marketing strategies: the exemple of l’Atelier de l’Eclair
-
Avoid biased results when measuring customer satisfaction
-
Will Boco revamp the food-served-over-the-counter sector?
-
How to decide on the location of a store when doing market research
-
How to use customers’ habits to increase customer loyalty
-
What you should know about (online) surveys and market research
-
Thank You Merci
-
50% of companies do not apologise when they respond to a complaint
Research conducted on 226 companies showed that 50% did not apologize when dealing with a customer complaint. This is the opposite of good customer satisfaction practice.
-
Is the future of online pure players in brick-and-mortar shops?
-
4 advices to remember when measuring customer satisfaction
-
Create a discipline to become more creative
-
Visit at Stella Cadente shop: well worth a design award
-
One Day One Idea : Aesop’s technique to get customers in the store
-
What does branding mean? The example of Miss Vicky Wine
-
One Day One Idea: Let customers try your products and make them buy
-
How design contributes to the overall customer experience
-
What you need to do to make your clients sign a contract within 24h
-
Service quality and the role of employees in the customer experience
-
“Les Causses”, an example of successful retail concept
-
One Day One Idea : use offbeat humour to sell your stuffs
-
One Day One Idea: the management of customer experience by Cerdan Heritage
-
What’s new in 2013: more advices for entrepreneurs with a focus on market research and innovation