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Bad practices: mind the little details
By Pierre-Nicolas Schwab •
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Customer satisfaction best practices
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The Vandenborre experience
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Decrypting Abercrombie & Fitch stores
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What is not an experience today?
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Customer experience: CEO’s passion is essential
By Pierre-Nicolas Schwab •
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Next speak at Solvay Business School about Value co-creation
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Real-estate agencies in Brussels: the results of a study to evaluate professionalism
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Michel & Augustin: the reality behind the scene
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Interview with Marc Alagem, CEO of Freedelity
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Crédit Agricole: why I don’t understand their communication on Facebook
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Invent an identity: the case of Breguet’s watches
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Cocreation lesson #5 : customer experience
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How does Air France – KLM deal with customer’s satisfaction?
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The effects of word-of-mouth over time
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And what if Ryanair was a model of customer experience management?
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Loyalty and customer satisfaction in online commerce
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An increadible experience: visit to the Blancpain manufacture
Today's post will be slightly different and longer than usual to provide watch lovers less interested in marketing aspects with more technical information.