Articles filed under Customer satisfaction survey
5 disadvantages of the Net Promoter Score (NPS)
By Pierre-Nicolas Schwab •
94% customer satisfaction rate at Axa … not very realistic
Satisfaction Surveys: How to Get Worthless Results
Mistakes can be made that will taint the validity of your satisfaction surveys. In this article, find out how a car dealership influences customers' scores and gets results that don't reflect reality.
Net Promoter Score (NPS) : to include in all satisfaction surveys or not?
By Pierre-Nicolas Schwab •
Online questionnaires in market research: beware of convenience samples
By Pierre-Nicolas Schwab •
10 mistakes to avoid in your online survey
By Pierre-Nicolas Schwab •
GDPR: is it still possible to externalize a customer satisfaction survey?
By Pierre-Nicolas Schwab •
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IntoTheMinds offers market research services in France
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3 key principles to follow for your good customer satisfaction surveys
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Moncler and DKV don’t care about customer complaints
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4 hints to avoid your customer satisfaction survey from failing
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How the Goodhart’s law makes customer satisfaction surveys fail
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